Your information, handled carefully.

Last updated: [date]

What we collect

When you use our Account Health Check, Recovery Eligibility Checker, or contact form, we collect the information you provide — such as your name, contact details, platform, and any documents or screenshots you choose to upload as evidence for your case.

What we never ask for

We will never ask for your social media password. If you're ever asked for a password by someone claiming to represent MetaShield, please report it to us immediately.

How we use it

Information is used solely to assess and progress your case, communicate updates, and — where you've opted in — send you relevant account-safety resources.

Who can access it

Access to client information and documents is limited to staff directly working your case.

Data retention & deletion

We retain case information only as long as necessary to deliver the service and meet legal obligations. You can request deletion of your data at any time by contacting bethetrendsng@gmail.com.

Contact

Questions about this policy can be sent to bethetrendsng@gmail.com.